Data Processing Addendum

The workspace customer is the controller of the contact lists, campaign content, and form submissions they upload. Meena Marketing LLC is the processor of that information. For account, billing, and security logs about the customer itself, Meena Marketing LLC is the controller.

Contact for privacy requests: admin@meenamarketing.com. Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern.

Subscriber names, email addresses, tags, custom fields, consent timestamps, and the messages the customer queued. Delivery results: sends, bounces, complaints, unsubscribes, opens, and clicks. Form and landing-page events the customer chose to collect.

We process this information to send the mail, suppress people who opted out or bounced, show reports, and keep the workspace online. We do not sell it and we do not use a customer's list to advertise our own products.

The customer's use of the product is the instruction: import, segment, draft, and send. A written instruction that would break the Anti-Spam Policy or the law will be refused.

If a person asks us for access, correction, or deletion of data a customer controls, we forward the request to the workspace and help the customer answer it. Email admin@meenamarketing.com. We will tell the customer if we receive a legally binding request for their subscriber data, unless the law forbids that notice.

The subprocessors we use are listed on the Subprocessors page. They host the application, store files, deliver email, and take payment. A model provider receives a prompt only when the customer uses drafting and a provider key is set.

Mail delivery through Amazon SES runs in us-east-1. The application host is in the European Union. Where a transfer out of the European Economic Area needs a transfer tool, we use the European Commission's standard contractual clauses with the processor that receives the data.

We protect customer data with access control, encrypted secrets, and the measures described on the Security page. We will notify the workspace owner without undue delay after we confirm a breach that affects their subscriber data.

Subscriber data stays until the customer deletes it or closes the workspace. Suppression records are kept so a later import cannot quietly re-mail someone who opted out. On closure we delete or return the workspace content, except records we must keep for tax, abuse prevention, or a legal claim.

Meena Marketing LLC will answer reasonable written questions about this addendum during Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern. We do not offer on-site audits of a shared host. A customer who needs a signed copy of this addendum can email admin@meenamarketing.com.